Frequently Asked Questions

Mullet May-hem encourages people to grow or cut in a retro mullet to raise funds for Macmillan Cancer Support. By signing up to the challenge you’re doing something amazing for people living with cancer.

Whatever your reason, whoever you do it for – rocking a mullet will help Macmillan support even more people living with cancer, who need your support now more than ever. Find out more about how your support will help.

Yes! We value people that want to make a difference, therefore there is no cost to sign up and participate in Mullet May-hem.


When you sign up via the Mullet May-hem website your online giving page is set up under your personalised profile.

Please note we are unable to link any other online giving pages (including Facebook donations) to your Mullet May-hem profile.

First you will need to register to participate in the challenge. Once you have completed signing up, you will be emailed your own Mullet May-hem fundraising page link that you can share with family and friends. Here they can make a donation through our secure payment gateway using a valid debit or credit card, or Google Pay.

We advise you not to use Facebook ‘Add a Donate Button' or create a ‘Facebook Fundraiser’ for Mullet May-hem, as this will process the donation through Facebook and it will not appear on your Mullet May-hem profile page. We will not be able to add this donation to your Mullet May-hem profile page.

Getting your friends and family to support and sponsor your big moment is easy.

Here are a few tips to help you get started:

  • Spread the word: Your bold mullet statement will make a big difference so make sure to shout about it to your friends and family.
  • Invite everybody: Download our digital invites and hand out to family and friends. Let them know your hair cut date, location and live stream URL and make sure to thank them for their support.
  • Go Social: Create a buzz and share your profile page on social media.
  • Check out our Top Fundraising Tips for more inspiration.

We do try to encourage all donations to be made online via an individual or team's profile page, however, we realise this isn't possible for everybody. With this in mind, there’s a form available for people to download and print in order to send in cash donations... Don’t worry it’s all very straightforward.

Cash Donation Form - Download Here

When you’ve collected all your cash, please send a cheque for the total cash donation amount and the completed Donation Form to:

Mullet May-hem - Macmillan Cancer Support
PO Box 791, York House

Please remember:

Offline donations will show on your page within 10 days of receipt.

Please make cheques/CAF cheques/postal orders payable to: Macmillan Cancer Support

Please do not send cash through the post.

Once we have received and processed your donations we will update your profile page to show the cash donations made. You will also receive an email letting you know that your cash donations have been added.

When registering with us you will have chosen a password - don't worry if you've forgotten it!

Just click 'Forgot your password' in the log in area and enter your registered email address and you will be able to reset your password - make sure you enter your password accurately as all passwords are case sensitive.

Your username is the email address you registered during sign up; if you cannot remember this or need further help, please contact us at

You will need to be logged in using your individual email and password to create or join a team.

Once you're logged in, follow these steps to create or join a team.

Yes! All your donations will appear on your unique profile page and will also be added to your team's fundraising total.

Your fundraising resources are available on the website right now. Head over to the fundraising resources to pick your tools.

Yes, absolutely. Show us what you’re made of and sign up here.

You must be over 18 to take part in Mullet May-hem.

This event has specifically been built to encourage a ‘wave of mullets’ in May, but if anyone wishes to sign up to take part later in the year, please visit the Macmillan website to create a fundraising page.

You can grow it through May, and cut it into a shorter mullet on the last day of May or you could cut in another funky hairstyle if you don't think you've got enough for a mullet. You could even keep growing and fundraising into June as we don't stop collecting donations until 30th June.


Gift Aid is a great opportunity to make your voluntary donations to Macmillan worth 25% more – without spending an extra penny. It enables charities like us to claim the basic tax that donors have paid on their donations back from HM Revenue & Customs. If every supporter agreed to Gift Aid, it would raise hundreds of thousands of pounds more to support people living with cancer.

To be eligible to add Gift Aid to your donation you must be a UK tax payer and you must have paid or will pay an amount of Income Tax and/or Capital Gains Tax for the current tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on your gifts for the current tax year. Other taxes such as VAT and Council Tax do not qualify. The charity will reclaim 25p of tax on every £1 that you have given. Make sure you enter the address where you are registered to pay tax; usually your home address.

If you choose to donate to a Mullet May-hem fundraiser on Facebook, please note that this amount won’t appear on their Mullet May-hem fundraising page, but your donation will still go to Macmillan Cancer Support.

First thing to do in this instance is check your Junk Email folder. Sadly the amount of spam going around the internet means that Junk Mail filters are becoming more and more complex. It is difficult for us to be 100% sure that your donation receipt will be delivered to your inbox successfully. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process.

Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 256 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.

We use Stripe as our payment gateway. Stripe specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Stripe is a trusted name in eCommerce solutions and remains at the forefront of the online payment industry.

We accept the following payment methods; Visa, Visa Debit, Mastercard, Maestro, Diners, JCB, Amex, and Google Pay for online donations.

Macmillan pays fees both to cover the costs of building and hosting the Mullet May-hem website and in transaction fees to payment suppliers.

For the website build and hosting, we are paying Ezy Raise, who have built the Mullet May-hem website:

  • no upfront fee
  • a fee based on the level of donations received which will be between 1.5% and 3.5% depending on the amount raised
  • and an amount equal to the value of the additional opt-in 3.5% donations made to help Macmillan keep costs low.

In addition, we pay transaction fees to the organisation processing your donation. Payments are processed by Stripe, who charge 1.2% of the donation + 20p per transaction. We also pay a 2p Radar Fraud charge for each transaction, to help keep your donation safe.